May 2016 - Call Center Sales Pro

Monthly Archives: May 2016

May 30, 2016

When someone calls your office, what happens? Don’t answer this question with what you hope happens or what you ideally want to occur but with the typical response the caller actually receives. Also, don’t focus on the exemplary instances, but instead consider the difficult occasions. This is what callers remember – and what they will …

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Selling a Distressed Answering Service

May 30, 2016

Prior posts have addressed the right time to sell your answering service, the wrong time to sell, and about leaving a legacy when it’s time to move on. However, there is one more scenario to consider. It’s a distressed sale. Sorry to be blunt, but that’s an apt description for a difficult situation. For years …

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Why Insisting on a Stateside Call Center is an Ill-conceived Goal

May 13, 2016

When people reach a call center, they make assumptions about the agent and the agent’s location based on what they hear. While these assumptions may have a basis for truth, they also can gravely mislead their understanding of the transaction. Consider the following: Accents: If the agent speaks with an accent, especially a foreign-sounding accent, …

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Recent Posts

7 Steps to Deal with an Underperforming Answering Service Sales Rep

If an answering service has sales reps they either produce consistent sales month after month or they underperform. Too often sales reps underperform....


A Professional Billing Service Provides Added Value to Answering Services

With the right software, anyone can generate telephone answering service invoices—and get them mostly correct. Yet it takes a company with unique in...


Use an Answering Service to Back-up Your Staff

In today’s fast paced business environment we all have more to do and less time to do it. Too often something needs to give. We skip some aspects of...


Use an Answering Service to Handle Your Office Hours Calls

Most everyone knows that answering services are great at answering the phone in the evenings and weekends, but they can also answer your phone during ...


Use an Answering Service to Increase Staff Efficiency

Most people think of telephone answering services as doing things for you when you can’t do them or things you don’t want to do. This is true. How...


Don’t Let Agent Attendance Problems Drag Down Your Call Center

Attendance Issues Are Not Inevitable and They Can Be Dealt With Agent attendance problems are something too many call centers struggle with. Unlike ma...


Happy New Year!

Happy New Year! As we transition into a new year at Call Center Sales Pro, we want to wish you a successful and prosperous one. May this year be your ...


Merry Christmas!

Merry Christmas! From our workplace family at Call Center Sales Pro, we want to wish you and your family a Merry Christmas. May you have a joyous holi...