March 2016 - Call Center Sales Pro

Monthly Archives: March 2016

Why You Need a Strong Top Line

March 22, 2016

As we discussed in a prior post, your top line is your gross sales and is effectively an indicator of your ability to market and sell your services. Here are three reasons why you need a strong top line for your telephone answering service. Economy of Scale: Typically, telephone answering services with a weak top …

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Understanding EBITDA

March 22, 2016

EBITDA is a financial acronym. It stands for Earnings Before Interest, Taxes, Depreciation, and Amortization. It is basically your net sales: gross sales minus operational expenses. The more thorough way to calculate it is to start with your bottom line and then add back interest, taxes, depreciation, and amortization. The result is your company’s EBITDA. …

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Recent Posts

Which is More Important, Your Top Line or Your Bottom Line?

Most people know that a business needs a strong “bottom line” if it is to remain viable and stay in business. But they may not be as clear about t...


When is the Right Time to Buy an Answering Service?

We talked about when it is the right time to sell your telephone answering service and when it is the wrong time. These posts were both from a seller...


Use a Contracted Services Provider to Implement Your Special Call Center Projects

Common Call Center Services Initiatives that Are Available from a Contracted Services Professional Does this sound like your call center? You can hand...


Three Ways to Complete Call Center Projects and Advance Critical Initiatives

Don’t Let a Lack of Human Resources Keep Your Call Center from Moving Forward The call center industry undergoes continuous change. Failing to keep ...


Healthcare Call Centers Use Contracted Services to Drive Results Fast

Learn How Contracted Services Can Benefit Your Healthcare Call Center When you’re ready to take your healthcare call center to the next level, don...


Improve Cost Containment Using Healthcare Call Centers

A huge concern among healthcare providers is cost containment. Aside from this being a responsible healthcare goal, especially for uninsured and under...


Expand Patient Access Using Healthcare Call Centers

A buzzword in the healthcare industry is patient access. Increasing patient access provides more care options to patients and improves their level of ...


How an Answering Service Can Enhance Healthcare

Today’s Telephone Answering Services Help Make Healthcare More Available and Affordable The telephone is rapidly becoming a valuable tool to enhance...