September 2015 - Call Center Sales Pro

Monthly Archives: September 2015

Answering Service Case Study: Are You Ready to Take the Call?

September 30, 2015

Dazed, Bill Mason cradled his head in his trembling hands. Five minutes before, his line supervisor had rushed into his office reporting that the LM-1100 had broken its diamond saw blade, and they did not have a backup on site. Bill had just made an emergency call to his supplier and left an anxious message …

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