Blog - Call Center Sales Pro

Blog

What Are the Key Capabilities a Call Center Manager Needs?

October 16, 2018

Hire Leaders That Possess These Essential Capabilities and Then Teach Them Other Skills A call center manager must master many things. While they can learn most of these skills, others are harder to pick up. That’s why it’s best to hire a call center manager who has these inherent key abilities. Pursue Excellence Each year …

Read More

Manager Versus Leader: What Is the Difference Between a Manager and a Leader?

October 9, 2018

A Successful Call Center Requires Both a Manager and a Leader Who do you want to run your call center, a manager or leader? Are they the same thing or different? Can one become the other? These are all great questions in the manager versus leader debate. Let’s investigate this idea of manager versus leader …

Read More

Call Center Managers Must Seek to Maintain a Good Work-Life Balance

October 2, 2018

Call Center Managers Often Fail Because They Try Too Hard Managing a call center is hard work. Not everyone can do it. In fact, many people can’t. Despite their best intentions and their hard work, they fail to do the job that needs to be done the way they need to do it. Aside from …

Read More

Do You Have a $30 per Hour Nurse Doing $12 per Hour Phone Work?

September 25, 2018

Many healthcare call centers staff a mixture of registered nurses and telephone agents—or at least they should. The nurses do what they’re trained for: answer medical questions and address health situations, while the agents do what they’re trained for: answer calls, take messages, give out information, screen calls, dispatch urgent information, and transfer callers. While …

Read More

No Client is Too Small to need an Answering Service

September 18, 2018

Music teacher Kay Carter spends her summers providing private music lessons to elementary through high school students. She began offering the lessons to a few of her public school students who wanted to continue to work with her over the summer. By the second year, Kay realized tutoring could help her supplement her public school …

Read More

Prepare Your Answering Service For Stormy Weather

September 14, 2018

“Everybody complains about the weather, but nobody does anything about it,” so said Charles Dudley Warner. Bad weather affects us all, including telephone answering services that strive to serve clients regardless of the weather: hurricane, winter storm, heat wave, flood-producing rain, and so on. While your disaster recovery plan (you have one, right?) should specifically …

Read More

Why You Might Benefit from Having a Multilocation Corporate Call Center

September 13, 2018

By strict definition a call center is a centralized place where calls are answered. However, technology now allows this fixed characterization to expand beyond a centralized location to encompass more than one interconnected call center operation. Though agents in a multilocation call center operation don’t sit in the same room or sometimes even in the …

Read More

Optimize Your Customer Base to Increase Revenue

September 11, 2018

In last month’s post, Don’t Forget to Sell to Your Existing Client Base, we discussed the importance of including existing answering service clients when it comes to selling. When you incorporate your client base into the sales mix, it takes pressure off new clients as the sole means for revenue growth. Another area answering services …

Read More

Save Time When You Use a Call Center Broker

September 5, 2018

Using a call center broker to find your next call center has many advantages. A key one is time. This applies to reducing the time you must personally invest in the project, as well as the length of time from inception to implementation. Quite simply, a call center broker can provide you with the shortest …

Read More

Lisa Phillips Joins Call Center Sales Pro as Senior Operations Consultant

August 29, 2018

Industry veteran joins call center consultancy to propel strategic customer relationships Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy announced that Lisa Phillips has joined their leadership team as a senior operations consultant. At Call Center Sales Pro Lisa will serve as a liaison between clients and the Call Center Sales Pro …

Read More

Subscribe

Recent Posts

What Are the Key Capabilities a Call Center Manager Needs?

Hire Leaders That Possess These Essential Capabilities and Then Teach Them Other Skills A call center manager must master many things. While they can ...


Manager Versus Leader: What Is the Difference Between a Manager and a Leader?

A Successful Call Center Requires Both a Manager and a Leader Who do you want to run your call center, a manager or leader? Are they the same thing or...


Call Center Managers Must Seek to Maintain a Good Work-Life Balance

Call Center Managers Often Fail Because They Try Too Hard Managing a call center is hard work. Not everyone can do it. In fact, many people can’t. D...


Do You Have a $30 per Hour Nurse Doing $12 per Hour Phone Work?

Many healthcare call centers staff a mixture of registered nurses and telephone agents—or at least they should. The nurses do what they’re trained...


No Client is Too Small to need an Answering Service

Music teacher Kay Carter spends her summers providing private music lessons to elementary through high school students. She began offering the lessons...


Prepare Your Answering Service For Stormy Weather

“Everybody complains about the weather, but nobody does anything about it,” so said Charles Dudley Warner. Bad weather affects us all, including t...


Why You Might Benefit from Having a Multilocation Corporate Call Center

By strict definition a call center is a centralized place where calls are answered. However, technology now allows this fixed characterization to expa...


Optimize Your Customer Base to Increase Revenue

In last month’s post, Don’t Forget to Sell to Your Existing Client Base, we discussed the importance of including existing answering service clien...