Mail Us: contactus@callcenter-salespro.com
Monthly Archives: August 2018
Lisa Phillips Joins Call Center Sales Pro as Senior Operations Consultant
August 29, 2018
Industry veteran joins call center consultancy to propel strategic customer relationships Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy announced that Lisa Phillips has joined their leadership team as a senior operations consultant. At Call Center Sales Pro Lisa will serve as a liaison between clients and the Call Center Sales Pro …
Communication Essentials with Acquired Answering Service Clients
August 28, 2018
In the post what should you do after the acquisition? we looked at seven essential steps to take once your answering service purchase is complete. These steps will help ensure a smooth and profitable transition. One of the key steps is to communicate with the newly acquired clients. Failing to effectively communicate with them increases …
Chris Marshall Joins Call Center Sales Pro as VP of Business Development
August 28, 2018
Sales and marketing expert joins call center leader to grow business and serve clients, better Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Chris Marshall has joined their senior team as national sales manager. At Call Center Sales Pro he will lead their sales and marketing initiative. His goal is …
Use an Independent Agent to Find a Call Center
August 22, 2018
For years I bought my insurance through the local office of a national insurance company. They insured my cars, house, and business. For a time, I even had my healthcare insurance and a small life insurance policy with them. The agent and his staff provided great customer service and treated me like a friend. Each …
Yellow Pages: Just Because Something Is Old Doesn’t Mean It’s Bad
August 15, 2018
Okay, quit snickering. You likely think the yellow pages are old school. Well, they are. When is the last time you looked in a yellow pages directory? Do you even have one? Though the day of the once revered yellow pages is long past, it’s not dead. Believe it or not, some people still use …
Prepare For a Customer Backlash Against Chatbots
August 8, 2018
Chatbots, or bots for short, are programs that automate responses to social media inquiries via text chat. We first discussed this inviting technology in the post “What Are Chatbots and Will They Affect the Call Center?” While chatbots promise to answer questions fast, facilitate communication, free customer service staff, and potentially draw customers to vendors, …
Use Referrals to Grow Your Business
August 1, 2018
My friend Sally has a technical mindset, so she surprised me when she admitted having trouble getting a payment form to work on her website. Though I comprehended the problem, I knew I couldn’t be much help, but I did know someone who would, my friend Chad. I gave Sally his contact information and emailed …
Recent Posts
Use an Answering Service to Cover Sick Days
Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p
What Is a Call Center?
If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an
Implement an Agent Development Program
Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf
Agent Success Starts With Great Training
In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som
How Not to Sell Your Telephone Answering Service
There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i
Why You Should Consolidate Siloed Call Centers
It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the
Use an Answering Service to Schedule Appointments
Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full
Use an Answering Service to Cover Staff Meetings
It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all,
