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Monthly Archives: August 2018

Lisa Phillips Joins Call Center Sales Pro as Senior Operations Consultant

August 29, 2018

Industry veteran joins call center consultancy to propel strategic customer relationships Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy announced that Lisa Phillips has joined their leadership team as a senior operations consultant. At Call Center Sales Pro Lisa will serve as a liaison between clients and the Call Center Sales Pro … Continue reading Lisa Phillips Joins Call Center Sales Pro as Senior Operations Consultant →

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Communication Essentials with Acquired Answering Service Clients

August 28, 2018

In the post what should you do after the acquisition? we looked at seven essential steps to take once your answering service purchase is complete. These steps will help ensure a smooth and profitable transition. One of the key steps is to communicate with the newly acquired clients. Failing to effectively communicate with them increases … Continue reading Communication Essentials with Acquired Answering Service Clients →

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Chris Marshall Joins Call Center Sales Pro as VP of Business Development

August 28, 2018

Sales and marketing expert joins call center leader to grow business and serve clients, better Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Chris Marshall has joined their senior team as national sales manager. At Call Center Sales Pro he will lead their sales and marketing initiative. His goal is … Continue reading Chris Marshall Joins Call Center Sales Pro as VP of Business Development →

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Use an Independent Agent to Find a Call Center

August 22, 2018

For years I bought my insurance through the local office of a national insurance company. They insured my cars, house, and business. For a time, I even had my healthcare insurance and a small life insurance policy with them. The agent and his staff provided great customer service and treated me like a friend. Each … Continue reading Use an Independent Agent to Find a Call Center →

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Yellow Pages: Just Because Something Is Old Doesn’t Mean It’s Bad

August 15, 2018

Okay, quit snickering. You likely think the yellow pages are old school. Well, they are. When is the last time you looked in a yellow pages directory? Do you even have one? Though the day of the once revered yellow pages is long past, it’s not dead. Believe it or not, some people still use … Continue reading Yellow Pages: Just Because Something Is Old Doesn’t Mean It’s Bad →

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Prepare For a Customer Backlash Against Chatbots

August 8, 2018

Chatbots, or bots for short, are programs that automate responses to social media inquiries via text chat. We first discussed this inviting technology in the post “What Are Chatbots and Will They Affect the Call Center?” While chatbots promise to answer questions fast, facilitate communication, free customer service staff, and potentially draw customers to vendors, … Continue reading Prepare For a Customer Backlash Against Chatbots →

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Use Referrals to Grow Your Business

August 1, 2018

My friend Sally has a technical mindset, so she surprised me when she admitted having trouble getting a payment form to work on her website. Though I comprehended the problem, I knew I couldn’t be much help, but I did know someone who would, my friend Chad. I gave Sally his contact information and emailed … Continue reading Use Referrals to Grow Your Business →

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Recent Posts

Use an Answering Service to Cover Sick Days

Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p


What Is a Call Center?

If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an


Implement an Agent Development Program

Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf


Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som


How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i


Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the


Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full


Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all,


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