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Monthly Archives: June 2018

Is Your Small or Medium-Sized Answering Service the Right Size?

June 27, 2018

Trying to operate in answering service that is the wrong size is a quick way to lose money Most answering service owners want to grow their business. One way to grow is by acquiring an answering service, but the more common method is organic growth through sales and marketing. In this way an answering service … Continue reading Is Your Small or Medium-Sized Answering Service the Right Size? →

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June 22, 2018

Aside from the level of the deal, every company wants to spin money out. It is understood that stretching a dollar is possible with Virtual Data Rooms. But how does it go? We took a resolution to tell you about different positive sides of Due Diligence rooms and to tell you in what way you … Continue reading An opportunity to spin money out with the power of Electronic Repositories →

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How to Generate Content for Your Newsletter

June 20, 2018

You’ve been collecting email addresses from your answering service clients and prospects for months. You know you need to do something with this information or it’s just a wasted effort. You know you should have an email newsletter. Making this decision is the easy part. And you know how to send a newsletter. But finding … Continue reading How to Generate Content for Your Newsletter →

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June 19, 2018

For given that the internet possesses has been around, there have been a need with regards to protocols to hold data non-public and safe and sound. VPNs might be best for small business owners or sole proprietorships, just where employees will not often need to connect to the organization intranet remotely, and protection is not … Continue reading Using A VPN To Safeguard Your Internet Level of privacy →

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June 19, 2018

For provided that the net has remained with us, there have been a need pertaining to protocols to hold data private and protected. VPNs work best for small enterprises or main proprietorships, just where employees usually do not often have to connect to the business intranet remotely, and secureness is not just a major matter. … Continue reading Using A VPN To Protect Your online Personal privacy →

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June 19, 2018

For so long as the internet includes existed, there have been a need for the purpose of protocols to hold data personal and safe and sound. VPNs might be best for smaller businesses or lone proprietorships, where employees usually do not often have to connect to the business intranet remotely, and secureness is not just … Continue reading How To Use A VPN To Preserve Your Internet Privacy →

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June 19, 2018

For given that the internet comes with persisted, there is a need with respect to protocols to hold data exclusive and safe and sound. VPNs might be best for smaller businesses or sole proprietorships, just where employees usually do not often have to connect to the organization intranet remotely, and reliability is not only a … Continue reading Using A VPN To Safeguard Your Internet Level of privacy →

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Call Centers Can Provide the Answer When Chatbots Overwhelm

June 13, 2018

Chatbots, which automate responses to social media inquiries, promise to provide some interesting customer service solutions, but they also pose threats if they run amuck. (See “What Are Chatbots and Will They Affect the Call Center?”) These computerized bots have the potential to automatically generate numerous transactions, even if the end user isn’t interested or … Continue reading Call Centers Can Provide the Answer When Chatbots Overwhelm →

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Buying a Distressed Answering Service

June 6, 2018

We talked about “Selling a Distressed Answering Service.” Now we look at this issue from the alternate perspective of the buyer. The key is to treat a seller as we would want them to treat us if our roles were reversed. This is not the time to squeeze every possible penny from the transaction; you … Continue reading Buying a Distressed Answering Service →

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Recent Posts

Use an Answering Service to Cover Sick Days

Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p


What Is a Call Center?

If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an


Implement an Agent Development Program

Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf


Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som


How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i


Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the


Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full


Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all,


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