Monthly Archives: December 2017

Fast-Track Lead Processing to Maximize Sales Outcomes
December 27, 2017
It takes time to process sales leads, which decreases close rates In looking at lead response times, we already know that the faster the lead response, the greater the chances of closing a sale. For most companies who care about such things, their focus is on getting their salespeople to respond faster. This is a …

Call Center Sales Pro Taps Pete Gilhooly as Director of Hospital Call Centers
December 21, 2017
Pete Gilhooly, Telecom veteran with fifteen years’ experience in healthcare vertical joins Call Center Sales Pro FOR IMMEDIATE RELEASE: December 20, 2017 Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Pete Gilhooly joined their team as director of hospital call centers. In this new position he will work to fine-tune …

The Three Critical Metrics for Lead Response
December 20, 2017
Keep Total Lead Qualification Time Low to Maximize Results We’ve discussed how low lead response times affect the likelihood of being able to eventually qualify leads, and then close sales. However, when looking at the big picture, there are three critical metrics we must track. Each one impacts the other two. Lead Response Time The …

A Slow Lead Response Produces Low Lead Qualification Rates
December 13, 2017
Maximize lead qualification rates by responding to inquiries fast A common complaint among salespeople is not having enough quality leads. They might wish they had more leads or have higher quality leads or both. However, the problem might not be with the inquiries but with how the salesperson handles them. Yes, the way a salesperson …

Call Center Sales Pro Exceeds Expectations of Leading Healthcare Provider
December 11, 2017
Medical call center now shines as patients’ first point of contact to provide professional entry point for healthcare services As the healthcare industry continues to evolve, telephone communications between patients and provider networks continue to grow in importance. Call Center Sales Pro, a call center consultancy and outsource provider for the healthcare industry, is poised …

5 Tips for Placing Callers on Hold
December 6, 2017
It’s critical for call center agents to exercise care before putting callers on hold Last week we talked about how much callers dislike being transferred. Something they hate almost as much is being put on hold. Placing callers on hold sends a clear message that something else is more important than them and their call. …
Recent Posts
Use an Answering Service to Cover Sick Days

Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p
What Is a Call Center?

If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an
Implement an Agent Development Program

Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf
Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som
How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i
Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the
Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full
Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all,