• Mail Us: contactus@callcenter-salespro.com
  • Home
  • About Us
    • Answering Service Broker
    • Janet Livingston
    • Our Senior Team
  • Call Center Billing Solutions
  • BPO and Call Center Locator Services
  • Customers
    • Inbound Call Centers
    • Outbound Call Center Services
    • Fulfillment
    • Call Center Technical Support Services
    • Call Center Lead Generation Services
    • Fulfillment Services
  • Services
    • Fuzion Portal
    • Call Center Consulting
    • Call Center Infrastructure: IT & Programmer
    • Manage Your Vendors with Call Center Project Management Services
    • We Help Make Answering Service Acquisitions and Mergers Go Smoothly
    • Professional Telephone Answering Services
    • Call Center Billing Solutions
    • Healthcare Call Center Specialists
    • First Notice of Loss
  • What Others Say
  • Quick Sign Up
    • Telephone Answering Service
    • Call Center Training
    • HIPAA Certification
  • Blog
    • Blog Posts
    • Case Studies
    • Press Releases
  • Contact Us

Monthly Archives: November 2017

Callers Hate the Word Transfer—And for Good Reason

November 29, 2017

Call center agents must master the art of transferring calls Many callers shudder when they learn their call is about to be transferred. And they have good reason to be concerned. Too often a call transfer does not go well. Common complaints include being disconnected, being transferred to the wrong party, and worst of all, … Continue reading Callers Hate the Word Transfer—And for Good Reason →

Read More

What is a Good Lead Response Time?

November 22, 2017

Sales inquiries and leads go from hot to not interested faster than you might think When a potential customer is interested in learning more about your products and services they reach out to you for more information. Since they’ve sought you out, this means theirs is a hot lead and your chance of closing the … Continue reading What is a Good Lead Response Time? →

Read More

6 Reasons Why Customers Don’t Complain Even When They Should

November 15, 2017

Companies must view customer complaints as an opportunity, not as a hassle The reality is that most unhappy customers never take the time to let companies know about being unhappy or upset. However, they will tell their friends all about it and in great detail. This is unfair to the company, for it never gets … Continue reading 6 Reasons Why Customers Don’t Complain Even When They Should →

Read More

How to Be an Inspirational Leader

November 8, 2017

Motivate your staff to accomplish great things and pursue astonishing outcomes Have you ever heard someone described as a born leader? This is a misnomer. While some characteristics of great leadership may come naturally to some people, the reality is that all leaders need to hone their skills if they expect their charges to follow … Continue reading How to Be an Inspirational Leader →

Read More

10 Character Traits of a Leader Worth Following

November 1, 2017

Effective leadership is a skill that can be learned and must be honed We’ve all heard stories of business leaders whose staff accomplished phenomenal results. Often these leaders had fiery personalities who made demands on their employees and were tyrants to work for. They would resort to threats and intimidation to accomplish their objectives. While … Continue reading 10 Character Traits of a Leader Worth Following →

Read More

Recent Posts

Use an Answering Service to Cover Sick Days

Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p


What Is a Call Center?

If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an


Implement an Agent Development Program

Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf


Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som


How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i


Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the


Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full


Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all,


Archives

  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • June 2016
  • March 2016
  • February 2016
  • December 2015
  • September 2015

Categories

  • Blog Posts
  • Case Studies
  • Press Releases
  • Home
  • About Us
  • Call Center Billing Solutions
  • BPO and Call Center Locator Services
  • Professional Telephone Answering Services
  • Customers
  • Services
  • What Others Say
  • Blog
  • Contact Us

© 2018 Call Center Sales Pro. All rights reserved.