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Monthly Archives: August 2017
Fuzion
August 11, 2017
www.Fuzionme.com CCSP Fuzion data portal provides ultimate 1-stop management resource for healthcare call center supervisors and managers Call center leaders need accurate tools that allow them to measure and manage in real time. They also need to be able to look at historical metrics in order to make solid decisions on running a call center …
Answering Service Case Study: Insurance Agent Loses with Answering Machine
August 11, 2017
As an independent insurance agent, Jack Kippling had been in the industry most of his career. To grow his clientele he would buy mailing lists of new area residences and send them a series of marketing letters spread over two years. This resulted in steady growth year after year. For two decades this provided a …
Answering Service Case Study: Restoration Service Saves the Day—and the House
August 11, 2017
Michael and Susan Carbine had spent the last six months doing a meticulous remodel of their beloved home. Their kitchen was last, and they pulled out all the stops: top-of-the line stainless steel appliances, exquisite quartz countertops, deluxe cabinets, and rich hardwood flooring. With the remodel finally complete they spent all Saturday putting their kitchen …
Answering Service Case Study: Security Solutions for Security Guards
August 11, 2017
Gerard Hoover sighed. His new security guard monitoring system wasn’t working as well as he hoped. With his staff of guards scattered around the city and working alone, he wanted to make sure they were doing their job, as well as ensure their safety – especially at night. Each checkpoint at each facility was online. …
Answering Service Case Study: Attorney Seeks Maximum Impact for Minimal Cost
August 11, 2017
Dustin Murphy was stepping into his future, with law school behind him and his new practice before him. He needed to make the most of the opportunities his law degree afforded him because he had financed his entire education; the young attorney had saddled himself with $150,000 in student loans. Instead of renting his plush …
Answering Service Case Study: The Dental Difference
August 11, 2017
Terry Tyler loved caramel. But as he chomped on the sweet goodness of his mouthwatering treat, something bad happened, something really bad. Stuck in the gooey caramel, his crown popped off. The candy’s sugar assaulted the raw nerves of the now uncovered peg his crown once protected, sending shooting pain through his jaw and forcing …
Answering Service Case Study: Restoration Service Shines While Insurance Agent Falters
August 11, 2017
With rain pouring down, Jerry Tresman and his wife, Mindy, looked in horror at the water rushing into the basement crock that held their sump pump. The water was rising. Running continuously the pump couldn’t keep up. In minutes the water would surely overflow, flooding their newly finished basement. Jerry grabbed some pails. Bending over …
Answering Service Case Study: Cleaning Up With Advertising
August 11, 2017
Jerry Pelzer started Commercial Cleaning and Restoration Services as a one-man company, so he was seldom in the office when the phone rang. After his old answering machine died, he realized he needed a reliable voicemail system. “The voicemail was sound and functional,” recalled Jerry. “It gave me peace of mind when I went home …
Answering Service Case Study: Coffee Shop Seeks Solution to Handle Fast Growth
August 11, 2017
Bret Haas opened Barista Bravo a decade ago to meet the need for a local, homegrown coffee shop and hangout. He had a great location and developed a regular clientele within his first year. He wanted to add some bakery goods to complement his hot and cold specialty coffees. When he developed a relationship with …
Answering Service Case Study: Apartment Tenants Get 24/7 Service
August 11, 2017
Allan and Peg Miller purchased their first investment property two years after graduating from college. Today, they own a small property management company that includes twelve units in three buildings. Surprisingly, they credit the success of their small company to their telephone answering service. We bought our first rental property when we first got married,” …
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