Sales success at telephone answering services starts with a sales funnel. Picture a funnel. Pour leads into the top, and sales flow out the bottom. This assumes you have an effective sales team in place to work the leads. Alternately, an empty sales funnel will produce no sales, regardless of how good your salesforce. No … Continue reading The Lifecycle of a Lead →

Toward the end of last year, Clutch, a B2B ratings and reviews firm, surveyed 300 US-based companies that used answering services. The items on their list of top ten answering service essentials is not surprising, however, their order of importance is, with some running counter to commonly held answering service industry assumptions. Respondents rated the … Continue reading Top 10 Answering Service Essentials →

As an independent insurance agent, Jack Kippling had been in the industry most of his career. To grow his clientele he would buy mailing lists of new area residences and send them a series of marketing letters spread over two years. This resulted in steady growth year after year. For two decades this provided a … Continue reading Answering Service Case Study: Insurance Agent Loses with Answering Machine →

The beauty of using online marketing to promote your telephone answering service is the ready availability of performance data to analyze a marketing campaign’s effectiveness. Don’t overlook this. Too many people do. A common online marketing opportunity is paid ads, such as Google AdWords or social media platforms, such as Facebook or Twitter. Don’t just … Continue reading 4 Keys to Tracking Online Ad Effectiveness →

There are many advantages in outsourcing healthcare call center work. Consider these five benefits before you categorically dismiss the idea of outsourcing. You’ll be glad you did. 1) Increase Quality: When you select the right call center outsourcing partner, you can expect an overall increase in service quality. While this may seem counter intuitive, once … Continue reading 5 Benefits from Outsourcing Your Healthcare Call Center →

Michael and Susan Carbine had spent the last six months doing a meticulous remodel of their beloved home. Their kitchen was last, and they pulled out all the stops: top-of-the line stainless steel appliances, exquisite quartz countertops, deluxe cabinets, and rich hardwood flooring. With the remodel finally complete they spent all Saturday putting their kitchen … Continue reading Answering Service Case Study: Restoration Service Saves the Day—and the House →

Most everyone who owns or runs a telephone answering service dreams of growing it bigger. This allows you to service more clients, provide jobs to more people, and generate increased revenue. Of course the side effect of all this is increased compensation for you as the owner or manager. With this in mind, here are … Continue reading 5 Tips to Grow Your Answering Service →

  Most people know that telephone answering services can take messages, but answering services also excel at giving out information. In either instance, the goal is the same: to delight callers, save you time, and minimize interruptions. As a starting point, think of what you include in an FAQ section on your website. This information … Continue reading Use an Answering Service to Answer Caller’s Questions →

Using a call center broker to help you find an outsource call center to process your calls offers many benefits. A call center broker can save you time by speeding your campaign to a successful launch. A broker can also find a service provider that meets your specific needs and expectations. Another advantage of using … Continue reading How to Select a Call Center Broker →