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Monthly Archives: April 2017

3 Tips to Avoid Focusing on Price When Selling Answering Service

April 27, 2017

When working with a prospect about answering service, price always comes up. But even though it often becomes the focus, it need not. In fact, price is not as important as most salespeople think when it comes to selling answering services. Yet the conversation often gravitates to price because buyers don’t know what else to … Continue reading 3 Tips to Avoid Focusing on Price When Selling Answering Service →

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Outsource Your Healthcare Call Center Work to Eliminate Management Frustrations

April 25, 2017

Running a call center is hard work, even more so in the healthcare industry with the constant pressure of cost-containment, expectation of quality service, and physical wellbeing of callers at stake. Between staffing and technology, the stress can mount. Consider these common healthcare call center frustrations. Hire Staff: Staffing is key to operating a call … Continue reading Outsource Your Healthcare Call Center Work to Eliminate Management Frustrations →

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Answering Service Case Study: Restoration Service Shines While Insurance Agent Falters

April 21, 2017

With rain pouring down, Jerry Tresman and his wife, Mindy, looked in horror at the water rushing into the basement crock that held their sump pump. The water was rising. Running continuously the pump couldn’t keep up. In minutes the water would surely overflow, flooding their newly finished basement. Jerry grabbed some pails. Bending over … Continue reading Answering Service Case Study: Restoration Service Shines While Insurance Agent Falters →

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How to Hire a Professional Sales Manager for Your Answering Service

April 20, 2017

As your telephone answering service grows, there comes a time when you need a sales manager. While one move is to promote from within, as you do in most of the rest of your answering service, the smart move may be to hire a professional sales manager from the outside. When that time comes, here … Continue reading How to Hire a Professional Sales Manager for Your Answering Service →

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Use an Answering Service to Increase Efficiency

April 19, 2017

People think of a telephone answering service as a way to get their phone answered and messages taken. An answering service does that, but it does so much more, too. One such area is increased efficiency. Yes, an answering service can boost productivity. Here are some common ways. Better Focus Produces Faster Results: For most … Continue reading Use an Answering Service to Increase Efficiency →

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Answering Service Case Study: The Dental Difference

April 18, 2017

Terry Tyler loved caramel. But as he chomped on the sweet goodness of his mouthwatering treat, something bad happened, something really bad. Stuck in the gooey caramel, his crown popped off. The candy’s sugar assaulted the raw nerves of the now uncovered peg his crown once protected, sending shooting pain through his jaw and forcing … Continue reading Answering Service Case Study: The Dental Difference →

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How You Treat Your Answering Service Staff Matters More

April 6, 2017

In the post “What You Call Your Answering Service Staff Matters a Great Deal” we ran through a list of possible names to call your answering service staff. These include operator, telephone receptionist, telephone secretary, agent, telephone service rep, TSR, customer service rep, CSR, customer service agent, and expert. While each name has its own … Continue reading How You Treat Your Answering Service Staff Matters More →

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What You Call Your Answering Service Staff Matters a Great Deal

April 4, 2017

For perhaps has long as it’s been around, the telephone answering service industry has struggled with what to call the people who answer their clients’ calls. Consider the following options: Operator: Likely harkening back to the day when answering services used cordboards to answer calls—just like the phone company did for their local and long … Continue reading What You Call Your Answering Service Staff Matters a Great Deal →

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Recent Posts

Use an Answering Service to Cover Sick Days

Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p


What Is a Call Center?

If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an


Implement an Agent Development Program

Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf


Agent Success Starts With Great Training

In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som


How Not to Sell Your Telephone Answering Service

There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i


Why You Should Consolidate Siloed Call Centers

It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the


Use an Answering Service to Schedule Appointments

Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full


Use an Answering Service to Cover Staff Meetings

It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all,


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