When working with a prospect about answering service, price always comes up. But even though it often becomes the focus, it need not. In fact, price is not as important as most salespeople think when it comes to selling answering services. Yet the conversation often gravitates to price because buyers don’t know what else to … Continue reading 3 Tips to Avoid Focusing on Price When Selling Answering Service →

Running a call center is hard work, even more so in the healthcare industry with the constant pressure of cost-containment, expectation of quality service, and physical wellbeing of callers at stake. Between staffing and technology, the stress can mount. Consider these common healthcare call center frustrations. Hire Staff: Staffing is key to operating a call … Continue reading Outsource Your Healthcare Call Center Work to Eliminate Management Frustrations →

With rain pouring down, Jerry Tresman and his wife, Mindy, looked in horror at the water rushing into the basement crock that held their sump pump. The water was rising. Running continuously the pump couldn’t keep up. In minutes the water would surely overflow, flooding their newly finished basement. Jerry grabbed some pails. Bending over … Continue reading Answering Service Case Study: Restoration Service Shines While Insurance Agent Falters →

As your telephone answering service grows, there comes a time when you need a sales manager. While one move is to promote from within, as you do in most of the rest of your answering service, the smart move may be to hire a professional sales manager from the outside. When that time comes, here … Continue reading How to Hire a Professional Sales Manager for Your Answering Service →

People think of a telephone answering service as a way to get their phone answered and messages taken. An answering service does that, but it does so much more, too. One such area is increased efficiency. Yes, an answering service can boost productivity. Here are some common ways. Better Focus Produces Faster Results: For most … Continue reading Use an Answering Service to Increase Efficiency →

Terry Tyler loved caramel. But as he chomped on the sweet goodness of his mouthwatering treat, something bad happened, something really bad. Stuck in the gooey caramel, his crown popped off. The candy’s sugar assaulted the raw nerves of the now uncovered peg his crown once protected, sending shooting pain through his jaw and forcing … Continue reading Answering Service Case Study: The Dental Difference →

In the post “What You Call Your Answering Service Staff Matters a Great Deal” we ran through a list of possible names to call your answering service staff. These include operator, telephone receptionist, telephone secretary, agent, telephone service rep, TSR, customer service rep, CSR, customer service agent, and expert. While each name has its own … Continue reading How You Treat Your Answering Service Staff Matters More →

For perhaps has long as it’s been around, the telephone answering service industry has struggled with what to call the people who answer their clients’ calls. Consider the following options: Operator: Likely harkening back to the day when answering services used cordboards to answer calls—just like the phone company did for their local and long … Continue reading What You Call Your Answering Service Staff Matters a Great Deal →