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Monthly Archives: March 2017
What Can a Call Center Consultant Do For You?
March 30, 2017
If you’re contemplating whether you should hire a call center consultant, consider these four common reasons. While you may need help in just one area, the more likely outcome is realizing all four results. Even the best call centers can become better, and a call center consultant is the fastest, most cost-effective way to get …
4 Common Attitudes When Considering a Call Center Consultant
March 23, 2017
When owners of outsourcing call centers and managers of corporate call centers consider tapping the expertise of a call center consultancy, one of four responses occurs. Sometimes, as is the case with the first three reactions, their initial thoughts are not their final one. In fact, some decision makers progress from the first perspective to …
Quality Assurance for Call Centers: Use a Management Portal for Evaluations
March 16, 2017
At the heart of every call center is a heart that beats with the imperative for quality: Quality service provided by quality agents to drive quality interactions and produce quality outcomes. Everyone talks quality. Everyone wants quality. But how can you know if quality actually happens? The solution is agent quality assurance evaluations or QA …
Tap Outside Sales Experts to Grow Your Call Center
March 16, 2017
Although many factors can spur growth in outsource call centers and telephone answering services, the key growth driver remains sales and marketing. While reputation, quality service, and referral programs all help produce sales, the most results come from strategic marketing and professional sales initiatives. Yet many outsource call centers and answering services struggle when it …
Tap Outside Sales Experts to Grow Your Call Center
March 16, 2017
Although many factors can spur growth in outsource call centers and telephone answering services, the key growth driver remains sales and marketing. While reputation, quality service, and referral programs all help produce sales, the most results come from strategic marketing and professional sales initiatives. Yet many outsource call centers and answering services struggle when it …
IT and Programing Services Help Call Centers Maximize Results
March 10, 2017
Face it. Call centers run on technology. It’s a fact we can’t escape, even if we wish we could. As a result we must master our technology, one way or another. Some call centers address this need for technological expertise by hiring and building out an IT and programing department. Other call centers tap existing …
What You Can Expect From a Call Center Management Portal
March 10, 2017
Call center systems produce reams of data. If you’re into numbers your call center platform’s and system’s various reports will keep you happy for days. If you’re more of a people person, as is the case with most call center managers and supervisors, all this data makes your eyes glaze over and your head spin. …
Answering Service Case Study: Coffee Shop Seeks Solution to Handle Fast Growth
March 10, 2017
Bret Haas opened Barista Bravo a decade ago to meet the need for a local, homegrown coffee shop and hangout. He had a great location and developed a regular clientele within his first year. He wanted to add some bakery goods to complement his hot and cold specialty coffees. When he developed a relationship with …
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