A telephone answering service is a great resource to answer your business phones while you and your staff take time to celebrate the holidays. Though holidays occur throughout the year, the biggest need to balance work and festivities occurs toward the end of December. This can include holiday parties, extra days off, times of low … Continue reading Make Sure Your Answering Service is Ready to Cover the Holidays For You →

A string of holidays is coming. First there’s Thanksgiving. A few weeks later comes Christmas Eve and Christmas Day, followed by New Year’s Eve and New Year’s Day. And don’t forget the long four-day weekend associated with Thanksgiving and the days between Christmas Day and New Year’s Eve. Altogether these days make up a lot … Continue reading Use an Answering Service to Cover Holidays →

Answering services must have a website. This is the first step for successful marketing. The second step is getting people to visit it. This can happen through paid advertising or organic search. The first option can be expensive, while the second option has no direct cost, but you can’t leave organic search to chance. You … Continue reading Search Engine Optimization For Answering Services →

For many healthcare organizations a ringing telephone is an interruption that distracts from the main goal of seeing patients and attending to their needs. In these cases it makes great sense to outsource the call center function to a company that specializes in addressing the healthcare concerns of callers. Let the outsource call center focus … Continue reading The Benefits of Outsourcing Your Healthcare Call Center →

Chuck Pierson, owner of Pierson Truck Center, credits his afterhours answering service for his business’s growth. Pierson Truck Center is located just off the exit of a busy four-lane highway, across the street from a popular truck stop. Because truck drivers work all hours, Pierson offers 24-hour service for tractor-trailer operators, including brake repair, transmission … Continue reading Truckers Benefit from Afterhours Dispatching from his Answering Service →

The traditional, literal definition of a call center is “a centralized location where calls are answered or made.” However, with today’s advanced technology, a call center no longer needs to be in a centralized location, but there are still some compelling reasons why it should be. Consider these benefits of having your corporate call center … Continue reading Why You Might Want to Keep Your Corporate Call Center Under One Roof →

If you’re thinking about selling your answering service you will first want to optimize your business for sale. This will help you obtain a top selling price. Another step, that many business owners neglect, is strategizing options for who to sell to. Overlooking some of these prospective sales opportunities may result in ignoring financially or … Continue reading Who Can You Sell Your Answering Service To? →

Does your business take orders over the phone? What happens if no one’s in the office when the phone rings? Most people don’t know that a telephone answering service can handle phone orders, too. Here are some of the ways an answering service can help your company with telephone orders: Provide Flexible Coverage: Regardless of … Continue reading Use an Answering Service to Take Phone Orders →