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Monthly Archives: August 2016
Use an Answering Service to Provide First Level Help Desk Service
August 18, 2016
Many people think of a telephone answering service as a company that takes messages. Yes, they do that, but they can do much more than just take information; they can give out information as well. This includes basic help desk services. A help desk is essentially a call center that provides support to end-users, such …
Answering Service Case Study: Outsourcing Focuses on the Big Picture
August 3, 2016
Bill Connelly, owner of Connelly’s Specialty Crane Service, relies on a professional telephone answering service to help him and his small crew serve their unique clients. Connelly’s business specializes in small, maneuverable cranes that are widely used in the motion picture industry. “We only have a few staff members, so getting our calls handled properly …
Are you looking for a new Answering Service or Call Center—Again?
August 2, 2016
We can help you take all the guesswork out of it. We will find the best partner for you that will deliver what you want and need. We know the challenge you face when you go to the market and you pick the top Pay Per Click contenders. Are they the best? Or, the only …
Recent Posts
Use an Answering Service to Cover Sick Days
Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases a sick day is not a p
What Is a Call Center?
If your business operates outside the call center industry, you may have trouble answering this question of “What is a call center?” But it’s an
Implement an Agent Development Program
Call center agents, your public-facing staff, are key to your call center’s effectiveness and fuel the success of the overall organization. Successf
Agent Success Starts With Great Training
In the call center arena, your frontline people are key to success. This starts on day one of their employment in their initial training. Here are som
How Not to Sell Your Telephone Answering Service
There are some commonsense steps to take when selling your telephone answering service, just as there are when selling anything. Common key elements i
Why You Should Consolidate Siloed Call Centers
It’s likely your hospital system has at least one call center, a centralized place that handles calls. This may be for a department, a building, the
Use an Answering Service to Schedule Appointments
Some businesses and professionals live or die by the number of appointments they have each day. For them, an appointment is a billable moment. A full
Use an Answering Service to Cover Staff Meetings
It’s a dilemma. You want all of your staff to attend your staff meetings, but that leaves no one left to answer the phone when it rings. After all,
