August 11, 2017
CCSP Fuzion data portal provides ultimate 1-stop management resource for healthcare call center supervisors and managers
Call center leaders need accurate tools that allow them to measure and manage in real time. They also need to be able to look at historical metrics in order to make solid decisions on running a call center and growing the business. Everything call center leader needs to effectively gauge agent and call center performance.
CCSP Fuzion includes these built-in modules:
• Message logs
• Customized agent QA and report cards
• Agent productivity stats
• Scheduling data
• Center KPI and SLA metrics
Call us today to schedule a free demo of the Fuzion Portal
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