Composer Increases Productivity by using a Telephone Answering Service
October 31, 2016
Alice Lamar is a successful composer for television. She is well known for her work on children’s programming, especially animated features.
“I work closely with the creator of one show in particular, who also happens to be the executive producer. He has a clear vision for how every episode should turn out. He’s obsessive, but every aspect from the look, to the sound effects, to the music, all comes from his creative mind,” said Alice.
“Many times, we’ll run through storyboards and Paul, the executive director, will act out the music he wants in particular scenes. Unfortunately,” Alice says with a laugh, “he isn’t a musician. He acts out the musical flow or describes the kind of sound he wants for each scene. Then I take over.”
“I watch each animated scene and compose the background music, based on what Paul and I have run through together. Some days it comes easy. Other times, I struggle a bit and have to wait for inspiration.”
Alice works alone in her studio, surrounded by the technology that enables her to turn out the award-winning work she is known for. One challenge was limiting distractions.
“I used to turn off my phone’s ringer and let all calls go to voicemail while I was composing,” said Alice. “That was okay, but I missed some important calls. Since I am an independent contractor, I can’t ignore potential clients. In fact, I missed an opportunity to work on a big production because I didn’t answer my phone.”
A business colleague suggested Alice use an answering service. “I did a lot of shopping,” she said. “I was surprised to learn just how many services were available. First I rolled over my voicemail, so I wouldn’t have to worry about maintenance, which had been a problem in the past. I also elected to have a person answer every call while I worked. They send me an email of my messages.”
“I even gave them a short list of clients I want to work for. The results were amazing. Now, the answering service can schedule appointments for me to follow-up with for those on my short list. What a difference it has made.”
Alice says the decision has been a profitable one. “I was surprised to learn how much more productive I’ve become using an answering service. I used to keep one eye focused on the flashing light on my desk phone. So even if I couldn’t hear the calls, I knew they were coming in. I told myself that by not answering, I was getting more done, but that wasn’t true. Now with the answering service I can really focus on my work. I’ve gained about five productive hours a week,” she said with a smile. “I only wish I’d known about this sooner.”
Janet Livingston is the president of Call Center Sales Pro, a premier sales and marketing service provider for the call center and telephone answering service industry – and who helps businesses and organizations find the perfect answering service. Contact Janet at firstname.lastname@example.org or call 800-901-7706.
Peter DeHaan is a freelance writer from Southwest Michigan.
Should You Offer a Free Trial When Selling Answering Service?
Some answering services offer a free trial to new clients. Others do not. Both camps are adamant about their reasons for making this decision. While t...
Sales Support Pays Off Huge for Quality-Minded Answering Service
Supplementing internal sales and marketing with third party sales support is a winning strategy Cunningham Communications, founded in 1989, worked har...
Why You Might Benefit from Having a Multilocation Corporate Call Center
By strict definition a call center is a centralized place where calls are answered. However, technology now allows this fixed characterization to expa...
HIPAA Applies to Your Outsourcing Call Center, Too
As mentioned in “Five Things to Check Before Outsourcing Your Healthcare Calls,” it’s critical to hire a call center that complies with HIPA...
Fast-Track Lead Processing to Maximize Sales Outcomes
It takes time to process sales leads, which decreases close rates In looking at lead response times, we already know that the faster the lead response...
Call Center Sales Pro Taps Pete Gilhooly as Director of Hospital Call Centers
Pete Gilhooly, Telecom veteran with fifteen years’ experience in healthcare vertical joins Call Center Sales Pro FOR IMMEDIATE RELEASE: December 20,...
The Three Critical Metrics for Lead Response
Keep Total Lead Qualification Time Low to Maximize Results We’ve discussed how low lead response times affect the likelihood of being able to eventu...
A Slow Lead Response Produces Low Lead Qualification Rates
Maximize lead qualification rates by responding to inquiries fast A common complaint among salespeople is not having enough quality leads. They might ...