Call Center Sales Pro Expands; Taps Chris Calhoun as VP of Operations
October 9, 2017
Veteran business leader to take growing call center consultancy to the next level
FOR IMMEDIATE RELEASE: October 9, 2017
Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Chris Calhoun has joined their team to fill the newly created position of vice president of operations. In this role, Calhoun’s primary focus is on optimizing the existing infrastructure of the company to maximize the effectiveness of the staff so that they can serve their clients even better.
Janet Livingston, founder of Call Center Sales Pro and the visionary dynamo behind the company’s rapid growth, brought Calhoun on board to provide added structure to her mission to serve the call center industry.
“I’m thrilled to have Chris join the Call Center Sales Pro family,” Livingston said. “Chris brings the leadership and team building skills to the table that will allow us to better scale Call Center Sales Pro. This will enable us to provide more services, products, and innovations to the call center and contact center industry.”
“I am extremely excited about joining Call Center Sales Pro,” Calhoun said. “I look forward to bringing my thirty plus years of leadership, management, and systematic approach to human performance to the Call Center Sales Pro team. Together we will do great things.”
After a distinguished career in the U. S. Coast Guard, Calhoun built on his exacting military training to take key leadership roles in technology companies. In his last two positions, he served as senior performance analyst and director of operations. His experience at both companies fits nicely into his new role as vice president of operations for Call Center Sales Pro.
What started as an idea to help telephone answering services and outsource call centers, soon grew to include national corporate call centers, hospitals, and large medical clinics. “We have a lot to offer the healthcare industry in terms of telecommunications expertise and call center knowledge,” Livingston added. “We have the team to make things happen, and we’re already becoming a respected provider in the healthcare industry. Chris will add the structure we need to enable us to serve this market with greater excellence.”
About Call Center Sales Pro: Call Center Sales Pro was formed by Janet Livingston to help outsource call centers and telephone answering services take the pain out of growing their businesses. Since their founding they have bloomed into a full-service consultancy that provides call center consulting, infrastructure support, and vendor management services. Their expertise has recently taken them into corporate call centers and healthcare call centers, where they are experiencing much success and client praise.
Is Your Answering Service Your Retirement Plan?
For many business owners their business is in effect their retirement plan. Yes, they do have a SEP or IRA, but most of their assets are tied up in th...
Format Your Marketing Emails for Mobile Devices
Would you ever send out an email-marketing piece that only half your list could read? Of course not. That would be a waste of effort for you and highl...
Develop a Career Path For Your Call Center Agents
A key challenge call centers face is finding good agents. Then they must train those agents, which is an investment that can take several weeks. After...
How to Take the Pressure Off When Managing Your Outsource Call Center
You outsourced your call center so you won’t have to manage a call center. But then you found yourself managing your outsource call center. Though i...
Should You Use Direct Mail as a Marketing Tool For Your Answering Service?
If you’ve networked with other telephone answering service owners or attended many TAS meetings,, the subject of direct mail as a marketing tool is ...
Email Opt-Out Traps to Avoid
A great way to market your call center or answering service is with email marketing: you collect email addresses and send regular messages that contai...
Six Steps to Outsource Your Healthcare Call Center
Regardless of the reasons for outsourcing your healthcare call center work, pursuing a reasoned path is the surest way to a successful outcome. Here a...
7 Tips to Maximize the Sale Price of Your Answering Service
At the end of the year, some telephone answering service owners think about selling their business. They want to complete the sale by year-end. Often ...