Category: Case Studies

Answering Service Case Study: Attorney Seeks Maximum Impact for Minimal Cost

May 4, 2017

By Peter DeHaan   Dustin Murphy was stepping into his future, with law school behind him and his new practice before him. He needed to make the most of the opportunities his law degree afforded him because he had financed his entire education; the young attorney had saddled himself with $150,000 in student loans. Instead …

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Answering Service Case Study: Restoration Service Shines While Insurance Agent Falters

April 21, 2017

By Peter DeHaan   With rain pouring down, Jerry Tresman and his wife, Mindy, looked in horror at the water rushing into the basement crock that held their sump pump. The water was rising. Running continuously the pump couldn’t keep up. In minutes the water would surely overflow, flooding their newly finished basement. Jerry grabbed …

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The Dental Difference

April 18, 2017

  By Peter DeHaan   Terry Tyler loved caramel. But as he chomped on the sweet goodness of his mouthwatering treat, something bad happened, something really bad. Stuck in the gooey caramel, his crown popped off. The candy’s sugar assaulted the raw nerves of the now uncovered peg his crown once protected, sending shooting pain …

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Tap Outside Sales Experts to Grow Your Call Center

March 16, 2017

Although many factors can spur growth in outsource call centers and telephone answering services, the key growth driver remains sales and marketing. While reputation, quality service, and referral programs all help produce sales, the most results come from strategic marketing and professional sales initiatives. Yet many outsource call centers and answering services struggle when it …

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Answering Service Billing Outsourcing Case Study

January 25, 2017

Leading answering service takes their billing to the next level through an outsourcing partnership with Call Center Sales Pro The Situation: A well-established West Coast answering service with a four-decade history of steady growth and success did many things well, but they wanted to do even better. And this was despite the fact that they …

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Recent Posts

Top 10 Answering Service Essentials

Toward the end of last year, Clutch, a B2B ratings and reviews firm, surveyed 300 US-based companies that used answering services. The items on their ...


Answering Service Case Study: Insurance Agent Loses with Answering Machine

By Peter DeHaan   As an independent insurance agent, Jack Kippling had been in the industry most of his career. To grow his clientele he would bu...


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The beauty of using online marketing to promote your telephone answering service is the ready availability of performance data to analyze a marketing ...


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There are many advantages in outsourcing healthcare call center work. Consider these five benefits before you categorically dismiss the idea of outsou...


Answering Service Case Study: Restoration Service Saves the Day—and the House

By Peter DeHaan   Michael and Susan Carbine had spent the last six months doing a meticulous remodel of their beloved home. Their kitchen was las...


5 Tips to Grow Your Answering Service

Most everyone who owns or runs a telephone answering service dreams of growing it bigger. This allows you to service more clients, provide jobs to mor...


Use an Answering Service to Answer Caller’s Questions

Most people know that telephone answering services can take messages, but answering services also excel at giving out information. In either instance,...


How to Select a Call Center Broker

Using a call center broker to help you find an outsource call center to process your calls offers many benefits. A call center broker can save you tim...