Category: Case Studies

August 11, 2017

  Making a Great Answering Service Even Better Outside Help Produces Phenomenal Results for Industry Leader   The Problem: None The Opportunity: A large 100+ seat provider in the southeast United States offers full customer service solutions and telephone order entry capability in addition to more standard telephone answering service. Building on a tradition that …

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August 11, 2017

 Achieve an Easy 10% Bump in Ongoing Monthly Billing  Solving a Common Answering Service Problem Became a Revenue Source and a Service Enhancement   The Problem: Call Center Sales Pro, with the vast collective industry expertise of its team, identified an area of staff frustration and service disruption that is common to most all telephone …

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Answering Service Case Study: Attorney Seeks Maximum Impact for Minimal Cost

May 4, 2017

By Peter DeHaan   Dustin Murphy was stepping into his future, with law school behind him and his new practice before him. He needed to make the most of the opportunities his law degree afforded him because he had financed his entire education; the young attorney had saddled himself with $150,000 in student loans. Instead …

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Answering Service Case Study: Restoration Service Shines While Insurance Agent Falters

April 21, 2017

By Peter DeHaan   With rain pouring down, Jerry Tresman and his wife, Mindy, looked in horror at the water rushing into the basement crock that held their sump pump. The water was rising. Running continuously the pump couldn’t keep up. In minutes the water would surely overflow, flooding their newly finished basement. Jerry grabbed …

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The Dental Difference

April 18, 2017

  By Peter DeHaan   Terry Tyler loved caramel. But as he chomped on the sweet goodness of his mouthwatering treat, something bad happened, something really bad. Stuck in the gooey caramel, his crown popped off. The candy’s sugar assaulted the raw nerves of the now uncovered peg his crown once protected, sending shooting pain …

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Tap Outside Sales Experts to Grow Your Call Center

March 16, 2017

Although many factors can spur growth in outsource call centers and telephone answering services, the key growth driver remains sales and marketing. While reputation, quality service, and referral programs all help produce sales, the most results come from strategic marketing and professional sales initiatives. Yet many outsource call centers and answering services struggle when it …

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Answering Service Billing Outsourcing Case Study

January 25, 2017

Leading answering service takes their billing to the next level through an outsourcing partnership with Call Center Sales Pro The Situation: A well-established West Coast answering service with a four-decade history of steady growth and success did many things well, but they wanted to do even better. And this was despite the fact that they …

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Answering Service Case Study: Insurance Agent Loses with Answering Machine

By Peter DeHaan As an independent insurance agent, Jack Kippling had been in the industry most of his career. To grow his clientele he would buy maili...


Answering Service Case Study: Restoration Service Saves the Day—and the House

By Peter DeHaan Michael and Susan Carbine had spent the last six months doing a meticulous remodel of their beloved home. Their kitchen was last, and ...


Answering Service Case Study: Security Solutions for Security Guards

By Peter DeHaan Gerard Hoover sighed. His new security guard monitoring system wasn’t working as well as he hoped. With his staff of guards scattere...


Answering Service Case Study: Attorney Seeks Maximum Impact for Minimal Cost

By Peter DeHaan Dustin Murphy was stepping into his future, with law school behind him and his new practice before him. He needed to make the most of ...


Answering Service Case Study: The Dental Difference

By Peter DeHaan Terry Tyler loved caramel. But as he chomped on the sweet goodness of his mouthwatering treat, something bad happened, something reall...


Answering Service Case Study: Restoration Service Shines While Insurance Agent Falters

By Peter DeHaan With rain pouring down, Jerry Tresman and his wife, Mindy, looked in horror at the water rushing into the basement crock that held the...


Answering Service Case Study: Cleaning Up With Advertising

By Peter DeHaan Jerry Pelzer started Commercial Cleaning and Restoration Services as a one-man company, so he was seldom in the office when the phone ...