Blog Posts Archives - Call Center Sales Pro

Category: Blog Posts

Prepare For a Customer Backlash Against Chatbots

August 8, 2018

Chatbots, or bots for short, are programs that automate responses to social media inquiries via text chat. We first discussed this inviting technology in the post “What Are Chatbots and Will They Affect the Call Center?” While chatbots promise to answer questions fast, facilitate communication, free customer service staff, and potentially draw customers to vendors, …

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August 5, 2018

O alvorecer da World Wide Web foi um avanço significativo komm história da humanidade – o mundo em que vivemos se tornou uma aldeia weltweit. A Web criou uma grande agitação no comércio internacional, inaugurando grandes negócios e estabelecendo as bases para uma nova economia. Como a nova tendência seguida em certos mitos começou a …

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Use Referrals to Grow Your Business

August 1, 2018

My friend Sally has a technical mindset, so she surprised me when she admitted having trouble getting a payment form to work on her website. Though I comprehended the problem, I knew I couldn’t be much help, but I did know someone who would, my friend Chad. I gave Sally his contact information and emailed …

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Are You Too Busy to Find a New Call Center?

July 25, 2018

Are you responsible for the management and performance of your outsource call center? Perhaps they underperform and fail to do what they promise. They always have an excuse and plead for more time to fix things. “Just one more month and we’ll turn it around,” they beg. Or maybe they just gave you a double-digit …

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Determining When to Sell Your Answering Service

July 18, 2018

Most People Wait Too Long to Sell Their Answering Service and Others Sell Too Soon There’s a right time and a wrong time to sell your answering service. Too many people put their answering service on the market in response to an emotional situation. Instead they should look at things from a logical perspective and …

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3 Ways to Right Size Your Answering Service

July 11, 2018

Right Size Your Answering Service to Maximize Efficiency and Boost Bottom Line Results In a prior post we asked if your small or medium-size answering service was the right size. Though growth occurs on an account-by-account basis, the infrastructure to support it usually stays steady for a time and then takes a big jump. It’s …

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Add Call Scripting to Your Call Center to Achieve Greater Outcomes

July 5, 2018

Empower Agents to Do More and Do It Better with Call Scripting As caller expectations rise, along with call complexity, agents must do more and must do it better. This starts with hiring the right agents, but to achieve the best results, you need to empower agents and enhance their abilities with advanced technology. This …

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Is Your Small or Medium-Sized Answering Service the Right Size?

June 27, 2018

Trying to operate in answering service that is the wrong size is a quick way to lose money Most answering service owners want to grow their business. One way to grow is by acquiring an answering service, but the more common method is organic growth through sales and marketing. In this way an answering service …

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June 22, 2018

Aside from the level of the deal, every company wants to spin money out. It is understood that stretching a dollar is possible with Virtual Data Rooms. But how does it go? We took a resolution to tell you about different positive sides of Due Diligence rooms and to tell you in what way you …

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How to Generate Content for Your Newsletter

June 20, 2018

You’ve been collecting email addresses from your answering service clients and prospects for months. You know you need to do something with this information or it’s just a wasted effort. You know you should have an email newsletter. Making this decision is the easy part. And you know how to send a newsletter. But finding …

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Recent Posts

Prepare For a Customer Backlash Against Chatbots

Chatbots, or bots for short, are programs that automate responses to social media inquiries via text chat. We first discussed this inviting technology...


10 Top mitos mais comuns do Web Design

O alvorecer da World Wide Web foi um avanço significativo komm história da humanidade – o mundo em que vivemos se tornou uma aldeia weltweit. ...


Use Referrals to Grow Your Business

My friend Sally has a technical mindset, so she surprised me when she admitted having trouble getting a payment form to work on her website. Though I ...


Are You Too Busy to Find a New Call Center?

Are you responsible for the management and performance of your outsource call center? Perhaps they underperform and fail to do what they promise. They...


Determining When to Sell Your Answering Service

Most People Wait Too Long to Sell Their Answering Service and Others Sell Too Soon There’s a right time and a wrong time to sell your answering serv...


3 Ways to Right Size Your Answering Service

Right Size Your Answering Service to Maximize Efficiency and Boost Bottom Line Results In a prior post we asked if your small or medium-size answering...


Add Call Scripting to Your Call Center to Achieve Greater Outcomes

Empower Agents to Do More and Do It Better with Call Scripting As caller expectations rise, along with call complexity, agents must do more and must d...


Is Your Small or Medium-Sized Answering Service the Right Size?

Trying to operate in answering service that is the wrong size is a quick way to lose money Most answering service owners want to grow their business. ...