Blog Posts Archives - Call Center Sales Pro

Category: Blog Posts

Should You Offer a Free Trial When Selling Answering Service?

January 16, 2018

Some answering services offer a free trial to new clients. Others do not. Both camps are adamant about their reasons for making this decision. While there isn’t a right answer, it’s critical to carefully consider the pros and cons of each option, strategically picking the approach that best fits your business and business goals. Ask …

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Sales Support Pays Off Huge for Quality-Minded Answering Service

January 12, 2018

Supplementing internal sales and marketing with third party sales support is a winning strategy Cunningham Communications, founded in 1989, worked hard over the years to build its reputation as a quality answering service and establish itself as a leading provider. Their growth came from word-of-mouth referrals and sales and marketing efforts. However, Sue Milito, the …

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Why You Might Benefit from Having a Multilocation Corporate Call Center

January 10, 2018

By strict definition a call center is a centralized place where calls are answered. However, technology now allows this fixed characterization to expand beyond a centralized location to encompass more than one interconnected call center operation. Though agents in a multilocation call center operation don’t sit in the same room or sometimes even in the …

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HIPAA Applies to Your Outsourcing Call Center, Too

January 3, 2018

As mentioned in “Five Things to Check Before Outsourcing Your Healthcare Calls,” it’s critical to hire a call center that complies with HIPAA, the Health Insurance Portability and Accountability Act. Don’t assume every outsource healthcare call center is HIPAA compliant. Though they should be, not all are. You know that HIPAA compliance is essential, and …

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Fast-Track Lead Processing to Maximize Sales Outcomes

December 27, 2017

It takes time to process sales leads, which decreases close rates In looking at lead response times, we already know that the faster the lead response, the greater the chances of closing a sale. For most companies who care about such things, their focus is on getting their salespeople to respond faster. This is a …

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The Three Critical Metrics for Lead Response

December 20, 2017

Keep Total Lead Qualification Time Low to Maximize Results We’ve discussed how low lead response times affect the likelihood of being able to eventually qualify leads, and then close sales. However, when looking at the big picture, there are three critical metrics we must track. Each one impacts the other two. Lead Response Time The …

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A Slow Lead Response Produces Low Lead Qualification Rates

December 13, 2017

Maximize lead qualification rates by responding to inquiries fast A common complaint among salespeople is not having enough quality leads. They might wish they had more leads or have higher quality leads or both. However, the problem might not be with the inquiries but with how the salesperson handles them. Yes, the way a salesperson …

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Call Center Sales Pro Exceeds Expectations of Leading Healthcare Provider

December 11, 2017

Medical call center now shines as patients’ first point of contact to provide professional entry point for healthcare services As the healthcare industry continues to evolve, telephone communications between patients and provider networks continue to grow in importance. Call Center Sales Pro, a call center consultancy and outsource provider for the healthcare industry, is poised …

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5 Tips for Placing Callers on Hold

December 6, 2017

It’s critical for call center agents to exercise care before putting callers on hold Last week we talked about how much callers dislike being transferred. Something they hate almost as much is being put on hold. Placing callers on hold sends a clear message that something else is more important than them and their call. …

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Callers Hate the Word Transfer—And for Good Reason

November 29, 2017

Call center agents must master the art of transferring calls Many callers shudder when they learn their call is about to be transferred. And they have good reason to be concerned. Too often a call transfer does not go well. Common complaints include being disconnected, being transferred to the wrong party, and worst of all, …

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Recent Posts

Should You Offer a Free Trial When Selling Answering Service?

Some answering services offer a free trial to new clients. Others do not. Both camps are adamant about their reasons for making this decision. While t...


Sales Support Pays Off Huge for Quality-Minded Answering Service

Supplementing internal sales and marketing with third party sales support is a winning strategy Cunningham Communications, founded in 1989, worked har...


Why You Might Benefit from Having a Multilocation Corporate Call Center

By strict definition a call center is a centralized place where calls are answered. However, technology now allows this fixed characterization to expa...


HIPAA Applies to Your Outsourcing Call Center, Too

As mentioned in “Five Things to Check Before Outsourcing Your Healthcare Calls,” it’s critical to hire a call center that complies with HIPA...


Fast-Track Lead Processing to Maximize Sales Outcomes

It takes time to process sales leads, which decreases close rates In looking at lead response times, we already know that the faster the lead response...


Call Center Sales Pro Taps Pete Gilhooly as Director of Hospital Call Centers

Pete Gilhooly, Telecom veteran with fifteen years’ experience in healthcare vertical joins Call Center Sales Pro FOR IMMEDIATE RELEASE: December 20,...


The Three Critical Metrics for Lead Response

Keep Total Lead Qualification Time Low to Maximize Results We’ve discussed how low lead response times affect the likelihood of being able to eventu...


A Slow Lead Response Produces Low Lead Qualification Rates

Maximize lead qualification rates by responding to inquiries fast A common complaint among salespeople is not having enough quality leads. They might ...