Blog Posts Archives - Call Center Sales Pro

Category: Blog Posts

How to Generate Content for Your Newsletter

June 20, 2018

You’ve been collecting email addresses from your answering service clients and prospects for months. You know you need to do something with this information or it’s just a wasted effort. You know you should have an email newsletter. Making this decision is the easy part. And you know how to send a newsletter. But finding …

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Call Centers Can Provide the Answer When Chatbots Overwhelm

June 13, 2018

Chatbots, which automate responses to social media inquiries, promise to provide some interesting customer service solutions, but they also pose threats if they run amuck. (See “What Are Chatbots and Will They Affect the Call Center?”) These computerized bots have the potential to automatically generate numerous transactions, even if the end user isn’t interested or …

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Buying a Distressed Answering Service

June 6, 2018

We talked about “Selling a Distressed Answering Service.” Now we look at this issue from the alternate perspective of the buyer. The key is to treat a seller as we would want them to treat us if our roles were reversed. This is not the time to squeeze every possible penny from the transaction; you …

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Hospital System Sees Call Center as Marketing Tool

May 30, 2018

Heads turned and ears perked up by what the hospital’s VP of marketing said during a roundtable discussion at a recent convention: “Our call center is measurably our most cost-effective marketing tool.” The unspoken question on everyone’s mind was, “How?” “We look at the cost of each marketing initiative: direct mail, print ads, targeted online …

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Are You Sick of Hearing Complaints about Your Answering Service?

May 23, 2018

No one wants to receive an assignment to investigate and vet a new call center. If all goes well you might get a pat on the back, and anything that goes bad is your fault. There’s not much of an upside, which is why most people don’t want to handle the task of finding a …

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Is Your Answering Service Your Retirement Plan?

May 16, 2018

For many business owners their business is in effect their retirement plan. Yes, they do have a SEP or IRA, but most of their assets are tied up in their business. When it comes time for you to retire, you want to sell your answering service for the best possible terms in order to provide …

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Format Your Marketing Emails for Mobile Devices

May 9, 2018

Would you ever send out an email-marketing piece that only half your list could read? Of course not. That would be a waste of effort for you and highly irritating for them. Yet you could unknowingly be doing exactly that. Did you know that the majority of users now read email messages on mobile devices? …

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Develop a Career Path For Your Call Center Agents

May 2, 2018

A key challenge call centers face is finding good agents. Then they must train those agents, which is an investment that can take several weeks. After all that, the last thing a harried call center manager wants is for their best agents to leave to seize a better opportunity. While competitive pay, flexible hours, a …

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How to Take the Pressure Off When Managing Your Outsource Call Center

April 25, 2018

You outsourced your call center so you won’t have to manage a call center. But then you found yourself managing your outsource call center. Though it’s a lot less work, it’s still more than you bargained for when you opted to outsource in the first place. Though taking the work back in house is not …

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Should You Use Direct Mail as a Marketing Tool For Your Answering Service?

April 18, 2018

If you’ve networked with other telephone answering service owners or attended many TAS meetings,, the subject of direct mail as a marketing tool is bound to have come up: newsletters, post cards, bill stuffers, welcome letters to new businesses, and strategic mailings to selected vertical markets. Some answering services have found success in each of …

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Recent Posts

How to Generate Content for Your Newsletter

You’ve been collecting email addresses from your answering service clients and prospects for months. You know you need to do something with this inf...


Call Centers Can Provide the Answer When Chatbots Overwhelm

Chatbots, which automate responses to social media inquiries, promise to provide some interesting customer service solutions, but they also pose threa...


Buying a Distressed Answering Service

We talked about “Selling a Distressed Answering Service.” Now we look at this issue from the alternate perspective of the buyer. The key is to tre...


Hospital System Sees Call Center as Marketing Tool

Heads turned and ears perked up by what the hospital’s VP of marketing said during a roundtable discussion at a recent convention: “Our call cente...


Are You Sick of Hearing Complaints about Your Answering Service?

No one wants to receive an assignment to investigate and vet a new call center. If all goes well you might get a pat on the back, and anything that go...


Is Your Answering Service Your Retirement Plan?

For many business owners their business is in effect their retirement plan. Yes, they do have a SEP or IRA, but most of their assets are tied up in th...


Format Your Marketing Emails for Mobile Devices

Would you ever send out an email-marketing piece that only half your list could read? Of course not. That would be a waste of effort for you and highl...


Develop a Career Path For Your Call Center Agents

A key challenge call centers face is finding good agents. Then they must train those agents, which is an investment that can take several weeks. After...