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8 Tips to Make Your Call Center Agents Happier

October 18, 2017

Happy agents will work harder to produce happy callers and customers Call center work is hard. Not every person who accepts a position as a call center agent has the determination to stay in that position for the long-term. This is one reason why most call centers experience a high turnover rate. While some aspects …

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Should You Outsource Some of Your Healthcare Calls?

October 11, 2017

In a prior post, we discussed the importance of not having triage nurses handle basic phone calls. Doing so would be a misapplication of their skills and drive costs up. There are seven types of phone calls that nurses shouldn’t handle: give out routine information, take messages, dispatch urgent calls, set appointments, confirm appointments, handle …

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Call Center Sales Pro Expands; Taps Chris Calhoun as VP of Operations

October 9, 2017

Veteran business leader to take growing call center consultancy to the next level FOR IMMEDIATE RELEASE: October 9, 2017 Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Chris Calhoun has joined their team to fill the newly created position of vice president of operations. In this role, Calhoun’s primary focus …

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Are You a Responsive Answering Service?

October 5, 2017

People who use answering services want them to be responsive. It’s easy to understand why. In today’s modern culture, people don’t want to wait. They want it now; they expect immediate gratification. But when it comes to understanding what it means to be responsive, several ideas come to mind. And each one is essential for …

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Brad Swift Joins Call Center Sales Pro as National Sales Manager

October 4, 2017

Contact center veteran joins leading industry consultancy to help serve more clients, better FOR IMMEDIATE RELEASE: October 4, 2017   Minneapolis, MN: Call Center Sales Pro, a leading call center consultancy, announced that Brad Swift has joined their team and will serve as the national sales manager. Swift’s focus is on providing structure and organization …

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Weathering the Storm: Lessons Learned From Hurricane Harvey

October 2, 2017

Providing Answering Service Backup Support From a Thousand Miles Away When hurricane Harvey reached landfall in the United States this August, it became the first hurricane to do so in over a decade. After a 12-year lull, people in the United States of America experienced firsthand the devastating power of this hurricane’s 130 miles-per-hour winds …

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What Are the Risks of Hiring Home-Based Agents for Your Corporate Call Center?

September 27, 2017

In a prior post we looked at using a work-at-home model for your corporate call center. The benefits are many. These include being able to tap a new labor market, find employees with superior skills, increase agent retention, realize greater scheduling flexibility, and improve overall call center effectiveness. However, before you rush to embrace this …

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Communication Essentials with Acquired Answering Service Clients

September 27, 2017

In the post what should you do after the acquisition? we looked at seven essential steps to take once your answering service purchase is complete. These steps will help ensure a smooth and profitable transition. One of the key steps is to communicate with the newly acquired clients. Failing to effectively communicate with them increases …

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4 Reasons for a Low Conversion Rate

September 19, 2017

Most telephone answering services use some sort of marketing to grow their business. If your answering service can grow without any marketing, that’s great. However, most aren’t so fortunate. There are two key metrics when it comes to analyzing marketing efforts, be it online or offline. The first is response rate, that is, the percentage …

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What Should You Do Before Switching Call Center Providers?

September 7, 2017

Despite a lot of initial promise and your high expectations for a successful outcome, sometimes outsource call centers don’t work out as expected. What should you do if this happens? The first thought is to fire them and hire a new one. And whether you go through this arduous process yourself or tap the expertise …

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Recent Posts

8 Tips to Make Your Call Center Agents Happier

Happy agents will work harder to produce happy callers and customers Call center work is hard. Not every person who accepts a position as a call cente...


Should You Outsource Some of Your Healthcare Calls?

In a prior post, we discussed the importance of not having triage nurses handle basic phone calls. Doing so would be a misapplication of their skills ...


Call Center Sales Pro Expands; Taps Chris Calhoun as VP of Operations

Veteran business leader to take growing call center consultancy to the next level FOR IMMEDIATE RELEASE: October 9, 2017 Minneapolis, MN: Call Center ...


Are You a Responsive Answering Service?

People who use answering services want them to be responsive. It’s easy to understand why. In today’s modern culture, people don’t want to wait....


Brad Swift Joins Call Center Sales Pro as National Sales Manager

Contact center veteran joins leading industry consultancy to help serve more clients, better FOR IMMEDIATE RELEASE: October 4, 2017   Minneapolis...


Weathering the Storm: Lessons Learned From Hurricane Harvey

Providing Answering Service Backup Support From a Thousand Miles Away When hurricane Harvey reached landfall in the United States this August, it beca...


What Are the Risks of Hiring Home-Based Agents for Your Corporate Call Center?

In a prior post we looked at using a work-at-home model for your corporate call center. The benefits are many. These include being able to tap a new l...


Communication Essentials with Acquired Answering Service Clients

In the post what should you do after the acquisition? we looked at seven essential steps to take once your answering service purchase is complete. The...