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Should You Use Direct Mail as a Marketing Tool For Your Answering Service?

April 18, 2018

If you’ve networked with other telephone answering service owners or attended many TAS meetings,, the subject of direct mail as a marketing tool is bound to have come up: newsletters, post cards, bill stuffers, welcome letters to new businesses, and strategic mailings to selected vertical markets. Some answering services have found success in each of …

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Email Opt-Out Traps to Avoid

April 11, 2018

A great way to market your call center or answering service is with email marketing: you collect email addresses and send regular messages that contain value. A key to email marketing success is to make it easy for subscribers to opt-out of receiving future messages. That’s right; make it simple for them to stop getting …

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Six Steps to Outsource Your Healthcare Call Center

April 4, 2018

Regardless of the reasons for outsourcing your healthcare call center work, pursuing a reasoned path is the surest way to a successful outcome. Here are six steps to follow: 1) Determine Objectives: What do you want to accomplish through outsourcing? Common reasons include increase quality, reduce costs, counter labor issues or shortages, streamline operations, or …

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7 Tips to Maximize the Sale Price of Your Answering Service

March 28, 2018

At the end of the year, some telephone answering service owners think about selling their business. They want to complete the sale by year-end. Often it’s likely too late to complete a sale if you haven’t already started, but now is a great time to prepare your answering service for sale by the end of …

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How to Maximize the Valuation of Your Answering Service

March 21, 2018

Smart business owners are always looking for ways to increase the value of their business. You should, too. Whether or not you plan to sell your telephone answering service in the near future, you should always act as if you might. Continually take steps to increase the valuation of your answering service. In doing so …

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Outsource Your Healthcare Call Center Work to Reduce Costs

March 14, 2018

While a common reason to outsource healthcare call center services is to increase quality, an even more likely motivation is to save money. And saving money doesn’t have to mean sacrificing quality. When you outsource to the right call center vendor you can save money without forfeiting excellence. Here’s why. Outsource call centers that specialize …

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Outsource Your Healthcare Call Center Work to Counter Labor Issues

March 7, 2018

Many areas in healthcare suffer from a shortage of qualified personnel. One common area is nurses, and many healthcare call centers hire nurses to work as call center agents. And some call centers, such as nurse triage, hire only licensed nurses. Yet aside from the nurses who work in your call center, many markets have …

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What to Do When You Struggle with Sales and Marketing

February 28, 2018

Every telephone answering service and outsourcing call center owner wants to grow his or her business. There are only two ways to do so: growth through acquisition and growth through sales and marketing. The benefits of growth via a sales and marketing strategy is ongoing, incremental, month-after-month sales. It’s controllable and sustainable, yet many answering …

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8 Key Training Opportunities for Healthcare Call Centers

February 21, 2018

Healthcare call centers talk about training but few follow through by offering professional instruction that truly makes a difference. Consider these eight call center training areas: 1) HIPAA Compliance: HIPAA, the Health Insurance Portability and Accountability Act, applies directly to healthcare call centers. Is your call center truly doing all that HIPAA regulations require to …

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Quality Assurance is Essential for Healthcare Call Centers

February 14, 2018

Quality is the hallmark of great call centers, and a robust quality assurance (QA) program is what makes great call centers even greater. Nowhere is this more true than for healthcare call centers were any given call could have significant ramifications to the patient’s future health, even to the point of presenting life and death …

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Recent Posts

Should You Use Direct Mail as a Marketing Tool For Your Answering Service?

If you’ve networked with other telephone answering service owners or attended many TAS meetings,, the subject of direct mail as a marketing tool is ...


Email Opt-Out Traps to Avoid

A great way to market your call center or answering service is with email marketing: you collect email addresses and send regular messages that contai...


Six Steps to Outsource Your Healthcare Call Center

Regardless of the reasons for outsourcing your healthcare call center work, pursuing a reasoned path is the surest way to a successful outcome. Here a...


7 Tips to Maximize the Sale Price of Your Answering Service

At the end of the year, some telephone answering service owners think about selling their business. They want to complete the sale by year-end. Often ...


How to Maximize the Valuation of Your Answering Service

Smart business owners are always looking for ways to increase the value of their business. You should, too. Whether or not you plan to sell your telep...


Outsource Your Healthcare Call Center Work to Reduce Costs

While a common reason to outsource healthcare call center services is to increase quality, an even more likely motivation is to save money. And saving...


Outsource Your Healthcare Call Center Work to Counter Labor Issues

Many areas in healthcare suffer from a shortage of qualified personnel. One common area is nurses, and many healthcare call centers hire nurses to wor...


What to Do When You Struggle with Sales and Marketing

Every telephone answering service and outsourcing call center owner wants to grow his or her business. There are only two ways to do so: growth throug...